Frequently Asked Questions about Senior Home Care
Q. WHY DO A FEW HOME CARE PROVIDERS SEEM A LOT LESS EXPENSIVE?
Be careful, a home care provider that appears too good to be true is likely not properly licensed,
insured and does not employ its caregivers. A “Registry” or “Referral Network” leaves you liable for
the employment relationship in many ways and gives you no assurances about the quality of care.
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Q: WHY SHOULD I CHOOSE HOME CARE?
A: Home care offers many advantages. It is far more comforting for people to stay in their own home.
Especially for the elderly, a change in environment can be a very difficult adjustment. Home care typically
costs just a fraction of assisted living or other alternatives. And additional risks such as exposure to
infection are far less at home. There is no long-term commitment with Warman Home Care; we can help you
decide when and how to increase or decrease the care needed. Living at home also often means loved ones
can stay closer to friends and family and continue to be cared for by their trusted physician.
Q: WHY SHOULD I CHOOSE WARMAN HOME CARE?
A: Warman helps thousands of people every year continue to live at home safely and with dignity.
We provide consistently superior care for two primary reasons:
- We rigorously screen, select and train our caregivers.
- We backstop each caregiver with a layered approach to care, including initial and ongoing assessments by a registered nurse.
Q: WHAT KIND OF SERVICES DO YOU PROVIDE?
A: We provide non-medical care services from light housekeeping to personal grooming,
bathing assistance, running errands, to fall prevention and medication or fluids reminders.
From 2 hours a day to live-in care, our support is designed to allow seniors to stay at home
safely and with dignity.
Q: HOW QUICKLY CAN SERVICES BE PROVIDED?
A: Services can often begin within 48 hours.
Q: HOW DO I START SERVICES?
A: Call us at 888-243-6602 to discuss your situation. Our staff can recommend the best care plan,
which can include an initial visit to conduct a free, no obligation assessment. We will select caregivers
that have the right skills, experience and personality to match your needs, and give you an opportunity to
meet them to help decide who is the best fit for your loved one. More Information.
Q: HOW DO YOU SELECT AND TRAIN CAREGIVERS?
A: We perform a rigorous selection process to verify each caregiver’s experience and qualifications,
including thorough background checks. Each caregiver also receives extensive initial and ongoing training
to learn and embrace Warman’s proprietary techniques for delivering consistently superior care.
Q: WHAT HAPPENS IF MY CAREGIVER GETS SICK?
A: Our layered approach to care ensures that we always have a team member available to cover the
commitments required of each caregiver. More information.
Q: WHO PAYS THE CAREGIVER, ME OR YOU?
A: Warman handles all the responsibilities of managing and paying each caregiver, including insurance and withholding proper taxes.
Q: WHAT WILL HOME CARE COST?
A: At Warman Home Care we tailor our services to your specific needs, therefore costs will vary.
Remember that our costs do take into account all appropriate taxes and insurance. Warman takes full
responsibility for employing and supervising your caregiver. Some other sources may appear less expensive,
but they are likely leaving you open to the significant liability both financially and legally. For
Warman’s basic rate schedule, please contact us at 888-243-6602 to discuss your needs.
Q: WHAT ARE ADL’S AND IADL’S?
A: Activities of Daily Living or ADLs include the basic tasks essential for day-to-day functioning,
such as bathing, dressing, grooming, eating, mobility and toileting. “Instrumental” Activities of Daily
Living, or IADLs are less basic, but still important activities such as shopping, paying bills, cleaning,
laundry and meal preparation. Warman caregivers can take care of a wide range of ADL and IADL needs.
The real distinction is often drawn by long-term care insurance providers. They will typically require
that 2-3 ADLs must be needed before coverage will be granted. Warman representatives can help you
understand ADL requirements and provide proper documentation for insurance submission.
Q: HOW DO I COMPARE POTENTIAL HOME CARE PROVIDERS?
A: Below are questions the National Association for Home Care and Hospice recommends consumers ask a
potential provider. At Warman Home Care, we are confident our answers will help explain how we deliver
consistently superior care. If you are comparing providers, use this checklist to guide your interviews.
- What is the background of your company?
Search out the history and ownership of the company. Is it locally owned and operated, or is it
a small franchise office of a larger national company? You need to understand the depth of their
experience, staff, and their track record within your community.
- How long has your company been in business?
The number of years an agency has been in business is not always pertinent to the quality of care
given, but it does reflect on the stability and success of the company.
- What qualifications, certifications, experience and training do you require of your workers?
Find out if caregivers' credentials are investigated and if they are given thorough background
checks and screening prior to hire. Also, understand the level of experience that is required of
their caregivers and how much training the company provides. In other words, do they maintain
their own, well-defined standards of care and set procedures that all caregivers must learn and
- Are your employees insured and bonded?
For your protection, you must use a caregiver that is fully insured and bonded by the home care agency.
- Are your caregivers true employees or are they contractors?
If a home care agency is not taking care of a caregiver’s payroll taxes, unemployment and Medicare
deductions, the IRS could make you liable for those charges.
- How do you supervise your workers to make sure the proper care is given?
Some agencies make scheduled quality assurance calls and visits. To further ensure quality care,
see that all caregivers are regularly and closely supervised by a qualified company representative.
- Will the same employee continue with my case?
It is difficult to receive good care if different people show up every week. A good home care
provider will be concerned with continuity of care.
- Do you conduct a home visit before starting the home care service? If so, who conducts this visit?
You and your loved one need an opportunity to discuss and understand the level of care that
will be provided. It is also very important that a qualified, experienced professional,
preferably a registered nurse, perform an initial evaluation to help assess the needs
required by your loved one and the home environment in which they live.
- Do you work with my doctor in developing a plan of care?
If you require care beyond that associated with activities of daily living, your doctor
ought to be involved. Most agencies will work directly with your doctor in arranging and
planning for your care.
- Can you give me some references from doctors, hospital personnel or social workers?
Ask for names of people, not just the name of a hospital or organization. One good question
to ask these professionals or patients: "Would you use this company again for yourself or your loved ones?"
- Do you guarantee customer satisfaction?
Find out if there is a length of time you will be committed to the home care provider even
if you are unhappy with the care they are providing. The home care provider should guarantee
care and cancel charges for unsatisfactory service.
- Do you fully document care and billing?
Is there a detailed list of the specific tasks to be carried out by each professional caregiver?
Does the patient and his or her family receive a copy of this plan, and do the caregivers update
it as changes occur? Will you receive clear billing explanations for all tasks and charges?
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